Personal data is needed to identify you as a recipient of the service (pizza delivery, marketing information, or interested in job opportunities).
Personal data is any information that can be used to identify a particular person.
We take appropriate measures to ensure that your personal data is always with us and that your personal data is processed in accordance with applicable data protection legislation (including General Data Protection Regulation 2016/679 of the European Parliament and of the Council).
This policy sets out what data Stender’s pica collects about you, for what purpose and who accesses that data, as well as your choices regarding your data and your other rights.
The data controller is Ltd. ”Arktika G”, Reg. No. 41202011496, office address in Kuldīga, Baznīcas street 17, LV-3301, which has the right to use www.stenderspica.lv, www.stendersbars.lv and which operates (maintains) “Stender’s” pica pizzeria network in Latvia. In this policy, Ltd. “Arktika G” is referred to as “Stender’s”pica, ”Arktika G” or “We”.
Personal data processed by Stender’s pica and purposes of use
Processing of personal data means any activity with personal data, including the collection, storage, organization, use, viewing, deletion, destruction and other activities.
We collect and process the following data:
|Type of Personal Data||Purpose||Reason||Period of Retention|
|Name, Surname, Phone Number, Address, E-mail||Pizza (to order) delivery||Supply contract||2 years|
|To receive information about offers (marketing)||Your consent||As long as you want to receive information from us|
|Name, Surname, Phone Number, Date of Birth, Address, E-mail||To receive information about job offers||Your consent||Until hiring Ltd. “Arktika G” or until you withdraw your consent
|For the return of funds for a cancelled transaction paid for with a bank card||Execution of a cancelled supply contract||In accordance with external accounting rules on the safekeeping of financial documents|
What are cookies?
A cookie is a small text file that is transferred to the browser of your device (computer, smartphone, tablet) when you visit a website. The browser used by the user sends the information back to the website on each subsequent visit so that the website recognizes you and remembers the choices you make (for example, users’ language etc.).
Our website uses first-party cookies (“session” and “persistent” cookies) – cookies set by www.stenderspica.lv and www.stendersbars.lv and third-party cookies set by, for example, Google and Facebook.
Session cookies store the time of the website browsing session (operation of the basic functionality of the website) until the browser is closed.
Persistent cookies are stored and set on your device for a certain period of time and are used by visiting www.stenderspica.lv and www.stendersbars.lv repeatedly to differentiate the users of the website.
Third-party cookies are set by other persons (companies) to ensure the display of www.stenderspica.lv and www.stendersbars.lv content from other sites, such as Google, Facebook and Instagram. For example, third-party cookies are used in analytics services so that www.stenderspica.lv and www.stendersbars.lv know what is popular and what is not. Third-party cookies are beyond the control of www.stenderspica.lv and www.stendersbars.lv and you can find out more about these cookies by visiting the relevant third-party website.
How to control cookies?
You can control or delete cookies of your choice. You can find more information about cookies, as well as how you can manage or delete them, at www.aboutcookies.org. You can delete all cookies on your computer, and you can set most browsers to block the insertion of cookies on your computer. However, in this case, you will have to manually adjust the settings each time you visit the website, and in addition, some services (such as ordering pizza delivery) and other features may not work.
Types of personal data processing
Order delivery information
In order for us to deliver and for you to receive an order (such as pizza or other food / beverages from our range), we need to know the delivery details (customer’s name, address, telephone number). We will send you information confirming the delivery and the telephone number you have provided. Without this data, the order cannot be delivered.
If you have agreed to receive news and offers about www.stenderspica.lv and www.stendersbars.lv products, “Stender’s” pica will send you information to the e-mail or telephone number you have provided. If we introduce additional benefits or offers by asking you to provide additional personal data or by using the data already provided for other purposes, we will provide you with relevant information about the processing of personal data, requesting personal data or introducing new data processing purposes.
Information for receiving job offers
If you have entered information at www.stenderspica.lv and www.stendersbars.lv in the section ”Job”, then you want us to contact you regarding potential job opportunities at Stender’s pica. The information you enter is necessary to be able to contact you and identify you.
Information about refunds
If you choose a card payment method when making an order or make a payment using the banks’ online banking services, you will be directed to the payment systems operating the relevant banks. We do not collect or store your payment card details. However, if the delivery order is cancelled after payment, we will deduct the money received to your card account. After making a payment, we will retain the payment information and thus your details in connection with that payment for accounting purposes only.
Compilation of statistics
We process your personal data to compile reports and statistics to monitor, evaluate and improve our services. For these purposes, we will not process your name, contact information and any other directly identifiable information that may directly identify you as a particular person.
Data processing information
We only process your personal data to identify you in cases where we need to determine whether you are the person you are impersonating, such as when you contact us, make a repeat delivery.
We collect your personal data from you. We collect the personal data you provide when you place an order on the website www.stenderspica.lv and www.stendersbars.lv, as well as when you register for other services on www.stenderspica.lv and www.stendersbars.lv (for example, to receive job offers).
Place of data processing
We process your personal data in Latvia (EU / EEA), however, in certain cases they may be transferred and processed in countries outside the EU / EEA.
If our partners who have been instructed to process your personal data on our behalf process it outside the EEA, we will ensure that the relevant service providers comply with the data security and technical requirements of the General Data Protection Regulation of the European Parliament and of the Council 2016/679.
Disclosure of personal data
In order to provide you with services and information, we transfer your personal data to companies that provide relevant services, such as sending direct marketing messages or servicing www.stenderspica.lv and www.stendersbars.lv. These companies may only process your personal data in accordance with our instructions and may not use it for other purposes. These companies are required by law and our cooperation agreement to protect your personal data.
Law enforcement agencies, state and local government institutions
In order to fulfill our legal obligation, we may transfer your personal data to law enforcement authorities, as well as state and municipal authorities upon their request. We may also transfer your personal data to law enforcement agencies, as well as state and local government agencies, to defend your legal interests by drafting, submitting and defending legal claims.
How you can access your data?
In order to receive www.stenderspica.lv and www.stendersbars.lv services, your personal identification is not required. Therefore, we will not always be able to verify the accuracy of the data you provide. Therefore, you will be able to request information about personal data if we can identify you by the phone number you entered.
How long do we store data?
Personal data is processed only for as long as necessary or until you have cancelled the processing of your personal data, if we can identify you with the entered personal data. If these conditions occur, we will securely delete your personal data or make it unidentifiable so that it can no longer be linked to you.
Correction and restoration of data
If we can identify you by the phone number you entered, then you will be able to correct the data. You will be able to update certain information about yourself when placing your next order.
Withdrawal of consent
If we process data based on your consent and we can identify you by telephone number, you have the right to withdraw your consent to further processing of personal data at any time. You also have the right to object at any time to the processing of your personal data for direct marketing purposes. You can unsubscribe from direct marketing using the link included in the commercial information or by writing to firstname.lastname@example.org.
In case you want to ask us a question
If you have any questions related to data processing, write to us at email@example.com.